Customer Service

For his second birthday we got Lucas one of these, it fits with his obsession with buses and such, and seemed like a great toy.

It has met and exceeded our expectations. It's rated for older than him, but because all the small parts either have to be put on during assembly, or can be removed, we've edited the dangerous bits out and are storing them in a ZipLoc.

Anyway, if you look at this picture you can see that there is a male figure near the front of the bus.

One day I was in a rush, I'd dropped Lucas off to daycare and I had a meeting downtown, so I was running around the house in my hiking boots. The bus driver was on the floor. An accidental double amputation of his feet via my hiking boots ensued.

We hid the man, lost one foot and told Lucas that the man had gone on vacation. He bought this, but kept asking when the man would be back.

A couple of weeks ago I realized that Playmobile has a service that offers replacement parts for all their toys. So I emailed them, asking if we could order a replacement driver, how much it would cost etc.

I got a cryptic email back from their rep, saying, basically, "yes". So I emailed him back and said "fine, how? and how much?" and he emailed back and said "what was your address again?" and I replied "Here is is, but how much will it cost?"

Silence.

Until yesterday.

The doorbell rang and it was Canada Post with a box.

In the box was a replacement driver.

So, to review: they replaced something that I broke for free.

So, M. Lamoureux of Playmobil Canada, thank you very much for making a little boy (and his parents) very very happy.

Here's the victim and his replacement.